At Destructive, our confidence in our craftsmanship extends beyond the ordinary. We offer a Lifetime Promise as your assurance of our commitment to enduring quality and durability. This promise isn't because defects are likely – it's a testament to the lasting integrity of our products.
In the unlikely event that your product shows defects in materials or craftsmanship, we'll replace it free of charge. This cover extends for the entire life of your product, reaffirming that your purchase is an investment in enduring quality.
Effective on all orders placed on or after 1st July 2024, our Lifetime Promise reflects our commitment to delivering long-term performance across every item we produce.
DEFINITIONS
Normal Use: Conditions for which the product is designed.
Normal Wear Points: Parts of the product naturally subject to wear through regular use, such as cuffs and collars.
Comparable Item: A product similar in type, quality, and functionality to the originally purchased item.
PROMISE COVERAGE
Stitching and Construction
Includes unravelled stitching or misaligned seams not caused by external damage.
Example: If stitching at a jacket cuff begins to unravel through normal wear, this is covered.
Hardware Defects
Includes failure of zippers, snaps, and buckles during standard use.
Example: If a hoodie zip pull fails under normal wear, it’s covered.
Fabric Integrity
Protects against unexpected rips or tears at common wear points.
Example: A tear in denim fabric at a stress point, not caused by misuse, is covered.
Fabric Composition Failures
Covers premature thinning not resulting from typical wear.
Pilling and Shrinkage
Covered if the item pills or shrinks despite following our care instructions.
EXCLUSIONS
Normal Wear and Tear: Fading and softening over time.
Improper Care: Damage from not following care guidelines, such as colour bleed from incorrect washing.
Accidental Damage: Snags, spills, or external incidents.
Alterations and Modifications: Any issues from unauthorised tailoring or customisation.
Third-Party Purchases: Products purchased through third-party platforms or second-hand marketplaces are not eligible for our Lifetime Quality Guarantee.
CLAIMS AND RESOLUTION PROCESS
Eligibility
All claims must be supported with a valid Destructive order number. We cannot process claims without this reference.
Initiate a Claim
Contact us with details and clear images of the issue.
Return the Product
We’ll provide return instructions. Items will be returned at our expense for assessment.
Assessment and Resolution
Claims are assessed within 48 hours of receiving the product. If the item is covered under the guarantee, we will issue a replacement. If no direct replacement is available, we’ll offer a credit note for the original value.
ADAPTABILITY OF TERMS
We reserve the right to update these terms to address misuse or adapt to operational changes. Any amendments will be communicated clearly and applied fairly.
CUSTOMER SUPPORT
If you have any questions about this guarantee or need support, please contact us via our contact page. We aim to respond within 24 hours.