Pre-ordering lets you secure your size ahead of the next release. When a product is due to be restocked, some sizes may be available on pre-order so you do not miss out once stock arrives.
How will I know if an item is a pre-order?
We clearly show this on the product page, and the estimated dispatch date is shown before you add the item to your bag.
When will my pre-order item be shipped?
The estimated dispatch date is shown on the product page. Once your pre-order has dispatched, the delivery time shown at checkout applies.
What does "once dispatched" mean at checkout?
The delivery time shown at checkout starts after the order has dispatched, not from the day the order is placed. For example, if checkout says "delivered next day once dispatched", that means next-day delivery after the pre-order item has shipped.
What happens if I order in-stock items along with a pre-order item?
UK orders: we may split your order and ship the in-stock items first. Your pre-order will follow once it arrives.
International orders: the full order ships when pre-orders are in stock.
Can I change or cancel my pre-order?
Yes. If your pre-order has not yet been dispatched, please use our Returns Portal first to request an immediate cancellation. If you need to change your pre-order instead, or if you hit an issue in the portal, please contact customerservice@dsrcv.com as soon as possible.
Can I track my pre-order?
Yes. Once your order has dispatched, you will receive a shipping confirmation email with tracking details.