1. Register Your Return
Use our Returns Portal to register your return.
Returns sent outside the portal may not be processed.
Christmas and Black Friday 2026 returns
Shopping for Christmas? Eligible orders placed between 1 November and 23 December 2026, including Black Friday, can be registered for return until 14 January 2027, or within 30 days of delivery, whichever is later. For an exchanged item from an eligible order, the 30-day period runs from delivery of the replacement item. Please send your items back within 14 calendar days of registering your return. If the Returns Portal will not let you register within this window, please contact Customer Service for help registering it.
2. Choose Your Outcome
The portal will show the options available for your order, including exchange, gift card or store credit, and refund to your original payment method where eligible.
If a bonus gift-card or store-credit offer is available, the portal will show it before you confirm.
3. Return-Label Costs
United Kingdom returns and exchanges are free.
Eligible US exchanges and gift-card returns are free. Refunds to your original payment method have a return-label charge, shown in the portal before you confirm.
For orders outside the United Kingdom, the portal will show the available return or exchange options and any prepaid return-label fee before you submit.
For refund returns, any prepaid return-label fee may be deducted from your refund. For exchanges or gift cards, the portal will show whether the label is free or whether a fee applies before you confirm.
If your item is faulty or we made a mistake with your order, we will cover the return label once reviewed and approved by our team.
4. Customs Documents
For international returns, please include any customs documents provided by the portal with your parcel. Missing customs documents can delay your return or create additional charges.
5. Send Your Parcel
Package your item securely and use the return label or instructions provided in the portal.
6. Processing Time
Please allow up to five working days from when we receive your return for us to process your refund.
7. Refund Timing
Refunds are sent to your original payment method after your return has been checked and approved. Your bank or payment provider may take additional time to show the refund on your statement.
8. Original Shipping Costs
Original shipping costs are non-refundable unless your item is faulty or we made a mistake with your order.
9. Product Condition
Items must be returned unworn, unused, and in their original condition. Returns that do not meet our policy may be declined or returned to you.
For refused or uncollected international orders, see What if I no longer want my order? for the applicable fee and terms.