When will my return be processed?
Please allow up to five working days from when we receive your return for us to process your refund.
You will receive an email confirmation once your return has been approved.
When will I receive my refund?
After approval, refunds usually appear within 1–10 working days.
The exact timing depends on your payment provider.
For how VAT, duties and import charges are handled on returns, see our Taxes & duties guide.
How can I check if you have received my return?
You can:
Track your parcel using the courier tracking link
Check status updates inside the Returns Portal
Look out for confirmation emails from us
If tracking shows your return was delivered and you have not received an update after five working days, please contact Customer Service with your order number.