We show import-charge wording at checkout so you can see where you stand before you pay.
What does "No Import Charges On Delivery" mean?
If this wording appears on your shipping method at checkout, you should not be charged extra import charges by the courier when your parcel is delivered.
Which countries does this apply to?
It depends on the delivery country and the shipping method available for your basket. The most accurate answer is always shown at checkout.
What if checkout does not say "No Import Charges On Delivery"?
Duties, taxes, or courier fees may still be charged by your local customs authority or courier before delivery. These rules vary by country.
What happens to duties and taxes if I return my order?
Our product prices include any applicable VAT or sales tax. When a returned item is eligible for a refund, we refund the price paid for that item, including the tax within that price. We do not deduct that tax again. Tax included in the price of an item you keep is not refunded.
Import duties and customs fees shown separately at our checkout are handled differently. For a voluntary return after dispatch, these charges are not refunded where legally permitted. This does not affect your legal rights to cancel an order or receive a remedy for faulty goods. We correct incorrect charges and refund import charges not incurred because an order was cancelled before dispatch. If you think either applies, please contact us with your order number.
If you paid duties, taxes or courier fees directly to a customs authority or courier, those payments were not made to Destructive and are not refunded by us. You can ask the organisation that collected the charge whether you can reclaim it. Repayment depends on their rules and is not guaranteed.
Any prepaid return-label fee shown in the Returns Portal may be deducted from your refund.
To start a return, use our Returns Portal. For return options and label fees, see our Returns & exchanges guide.