If your order has not yet been dispatched, please use our Returns Portal first to request an immediate cancellation.
Log in with your order number and email address, choose the cancellation option, and follow the portal steps.
If your order has already been dispatched, it can no longer be cancelled through the portal. Please accept the delivery and start a return instead, or contact customerservice@dsrcv.com if you hit an issue.
If you need to amend your order rather than cancel it, please email customerservice@dsrcv.com as soon as possible with your full name, email address, order number, and the change you need. We cannot guarantee amendments once an order has started processing.
A fixed £30 fee applies to customer-caused refusal or non-collection of an international order where the fee and relevant terms were clearly shown at checkout.
We will not charge this fee if the return was caused by us or the courier, or if the reason is unclear.