If your order has not yet been dispatched, please use our Returns Portal first to request an immediate cancellation.
Log in with your order number and email address, choose the cancellation option, and follow the portal steps.
Once an order has been dispatched, we are unable to intercept it. In that case, please accept the delivery and then start a return through the Returns Portal.
If you hit an issue in the portal, please contact customerservice@dsrcv.com with your order number.
A fixed £30 fee applies to customer-caused refusal or non-collection of an international order where the fee and relevant terms were clearly shown at checkout.
We will not charge this fee if the return was caused by us or the courier, or if the reason is unclear.